Legal
Privacy Policy
This policy explains what information Harris Media LLC (“we”, “us”) collects when you use QGoLive, why, who we share it with, and the choices you have. It covers the QGoLive Transmitter and QGoLive Receiver apps on every platform, the QGoLive service behind them (together, the “Service”), and the website qgolive.com.
QGoLive is a professional tool used by broadcasters. Most accounts are created for you by your station or organization (your “Organization”). In that case your Organization decides who can use the Service and controls the content in its workspace, and some requests about your data are best directed to it (see Your choices and rights).
1. Information we collect
Account information
- Email address. Used to sign in. QGoLive has no passwords: we email you a one-time 6-digit code each time you sign in.
- Profile details you choose to add: name, username, profile photo, cover image and a short bio.
- Organization and station details: which Organization and stations you belong to, your role (owner, admin, producer or reporter), and station names, logos and descriptions added by your Organization.
Content you create or send
- Live audio from your microphone while you are connected, and studio cue audio sent back to you. See Live audio and recordings.
- Recordings of sessions, when someone at your Organization records them.
- Audio files you import or record for scripts and playlists.
- Scripts you write, and chat messages you send in a room.
Information collected automatically
- Presence and session status: whether you are online, queued, on deck or live, so producers can see who is ready.
- Technical and log data: IP address, request times and the parts of the Service you use, recorded by our servers. We use IP addresses together with your email to limit sign-in attempts and protect against abuse.
- Connection data needed to carry live audio, such as network type and audio quality statistics, handled by our real-time audio provider.
Device permissions
The apps ask for microphone access to send your audio, and on Android for Bluetooth access so you can use a Bluetooth headset or microphone. They may ask for access to your photos only when you choose a profile or station image. You can turn these permissions off in your device settings; the related features then stop working.
We do not collect your location, contacts or advertising identifiers, and the apps contain no advertising or third-party analytics SDKs.
2. Live audio and recordings
When you go live or join a queue, your audio travels over an encrypted connection through our real-time audio provider, LiveKit, to the Receiver at your station and to other participants in the same room. Live audio that is not recorded is relayed and not stored by us.
Your Organization can record sessions. Recordings, and audio files you upload, are stored on servers we operate and are available to authorized members of your Organization. Producers and other participants in a room can hear you while you are connected, including while you are queued.
3. How we use information
- To provide the Service: sign you in, connect you to your station, carry live audio and cue, and store your scripts, audio and recordings.
- To keep the Service secure: limit sign-in attempts, detect abuse and investigate problems.
- To support you and your Organization, and to send service messages such as sign-in codes and invitations.
- To maintain and improve the Service, for example by fixing errors found in logs.
- To meet legal obligations.
We do not sell your personal information, share it for targeted advertising, or use your audio or content to train AI models.
Where the law requires a legal basis (for example in the EU or UK), we rely on performing our contract with you or your Organization, our legitimate interest in running a secure and reliable service, your consent where we ask for it, and compliance with legal obligations.
4. Who we share it with
Your Organization. Owners and admins can see members, roles and content in their workspace, and can manage or delete accounts and recordings.
Service providers that process data for us under contract and only on our instructions:
| Provider | What they do | Data involved |
|---|---|---|
| LiveKit, Inc. | Real-time audio routing | Live audio, connection data, account identifiers |
| Twilio SendGrid | Sending sign-in codes and invitations | Email address, email content |
| Vultr (The Constant Company, LLC) | Servers that run the Service and the website, and store data | All data stored by the Service, website logs |
Legal and safety. We may disclose information if required by law, subpoena or court order, or when we believe in good faith it is necessary to protect the rights, property or safety of our users, the public or us.
Business transfers. If we are involved in a merger, acquisition or sale of assets, information may be transferred as part of that deal, and remains covered by this policy.
5. How long we keep it
- Account and profile data: for as long as your account exists.
- Scripts, audio files and chat messages: until you delete them, or until your account is deleted, which deletes them too.
- Recordings: belong to your Organization’s workspace and are kept until your Organization deletes them, even if the account of someone heard in them is deleted. When an Organization is closed, its data is deleted within 90 days.
- Sign-in codes: stored only as a one-way hash, valid for 15 minutes and usable once.
- Sign-in sessions: refresh tokens are stored as a one-way hash and expire after 7 days unless renewed.
- Server logs: up to 90 days.
6. Security
All traffic between the apps, the website and our servers is encrypted in transit (TLS). Sign-in codes and session tokens are stored only as hashes, and the apps keep your session in your device’s secure storage. Access to production systems is limited to people who need it. No system is perfectly secure; if we learn of a breach affecting your personal information, we will notify you and your Organization as required by law.
7. Your choices and rights
- Update your profile at any time in the app.
- Delete content you uploaded, such as audio files and scripts, in the app.
- Access, correct, delete or export your personal information, or object to how we use it, by emailing info@qgolive.com. If your account belongs to an Organization, we may refer your request to it, since it controls that workspace.
- Revoke device permissions such as the microphone in your device settings.
Depending on where you live, including the EU, UK and California, you may have additional rights, such as the right to complain to a data protection authority. We will not treat you differently for exercising your rights. We respond to verified requests within the time the law requires.
8. The qgolive.com website
qgolive.com uses no cookies, analytics or advertising trackers. Our web server records standard request logs (IP address, browser type, page requested and time). The site loads fonts from Google Fonts, so your browser sends your IP address to Google when you visit; see Google’s privacy policy. The contact form does not send anything to us directly: it opens your own email app with a message for you to review and send.
9. International transfers
We are based in the United States, and our servers and service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for these transfers, such as the European Commission’s Standard Contractual Clauses.
10. Children
QGoLive is a professional tool for broadcasters and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
11. Changes to this policy
We may update this policy as the Service changes. We will change the “Last updated” date above, and for significant changes we will tell account holders by email or in the app before they take effect.
12. Contact us
Harris Media LLC
info@qgolive.com