General
Q: What is the most common use of QGoLive?
QGoLive lets you transmit broadcast-quality audio using just your iPhone, iPad, Android, PC, or Mac. It was initially designed for radio reporters doing live shots from the field, but it can be used for remotes of any length, provided there is internet connectivity. It is also used by remote talk show hosts, air talent on commercial remotes, play-by-play announcers, sideline reporters, college and high school sports reporters, musicians broadcasting concerts, and churches broadcasting worship services, and more.
Q: What makes QGoLive different from other remote apps?
A: QGoLive offers unmatched audio quality, doesn’t require bulky equipment in the field or any specific equipment back at the radio station, and it’s very easy to use. Built-in mic gain and automatic gain control come standard. It comes with a robust reporter app that enables reporters to write and voice scripts, gather actualities, and produce and send wraps pre-recorded or live, all from the field using just a smartphone. Unlike many of our competitors’ products, QGoLive is under constant development and we are as responsive as possible to customer feature requests.
Q: Can QGoLive support multiple users?
A: Yes. Theoretically, an unlimited number of users can be in queue, ready for air. The board op at the station can then click on the user they want on air and go from person to person for a “round robin” style report. If conferencing of remotes is desired, separate receivers are needed.
Q: Is there a limit to the number of users?
A: No, the number of users will be determined at the time of onboarding and can be changed at any time.
Q: Can I manage my own users?
A: Yes. For those with multiple users and/or stations, a management account comes standard.
Q: Does this replace my online streaming provider?
A: No. QGoLive sends audio from the field to your station. It does not replace the service you use to broadcast your stream.
Q: Can QGoLive be used to broadcast music?
A: Yes. Although the audio is monaural, many stations use QGL for concerts and church services.
Q: What is the audio sample rate?
A: 44 kHz. Quality can be reduced from the remote side if bandwidth restrictions are present.
Q: How much does it cost?
A: Please contact us and we will be happy to custom design a quote based on your station’s needs. We offer barter and cash deals.
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Required Software/Hardware
Q: What software is required?
A: When installing any of the computer applications, Adobe Air is required.
For iOS and Android, simply install the QGoLive app from the app or Google Play store. On a PC or Mac, the QGoLive receiver is what the phone connects to. A desktop version of the mobile app is also available to connect from computer to computer. Finally, the remote program allows you to monitor incoming connections and control the receiver remotely from anywhere.
Q: What hardware is needed on the remote side?
A: Just a phone or computer (PC or Mac). An external microphone can be added if desired – we recommend iRig mic adapters for iPhone users. But most users get excellent audio using the built-in phone mics.
Q: What hardware is needed on the studio side?
A: Just a computer and mix-minus audio capability.
Q: What is mix-minus and how do I set it up?
A: Most consoles today have mix-minus capability. This prevents audio from the remote being sent back down the line to the talent. A mix-minus problem is characterized by the person at the remote hearing themselves come back a fraction of a second later. For a permanent installation, hook your dedicated computer or receiver from us the same way you likely have your telephone hybrid connected. For occasional or trial use, QGL can be installed on a production computer in the studio. If your audition channel from the board is feeding the record input of the computer, simply take that channel out of audition to prevent feedback for a test.
Q: Which phone operating systems are supported?
A: Both iOS and Android are supported.
Q: What is a dedicated receiver?
A: It’s a plug-and-play 1 RU server running the receiver software and comes set up with your station credentials. It can be supplied with a USB analog audio interface, or you can provide your own LiveWire driver if you want to go AoIP.
Q: Is a dedicated receiver required?
A: No, you may run the receiver program on your own hardware. Dedicated receivers are available because some users find them more trouble-free than running their own equipment, and they include provisions for remote support access from us.
Q: Do I need to pay for each software installation?
A: No. You can install any program on as many devices as you like. The credentials supplied to your station function as the “keys” to allow you access to the program and can be shared among devices.
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Pre-recording
Q: What file types does QGoLive support?
A: Only .mp3 files can be imported into the mobile or desktop apps, and only .wav files are exported.
Q: What is the time limit on pre-recorded files?
A: Since QGoLive exports .wav files, it is designed for short reports (primarily cuts for news, including SOTs, nat sound and wraps). Under 5 minutes is usually best.
Q: Where can pre-recorded audio be sent?
A: Pre-recorded audio can be emailed from your phone or computer or exported directly into your newsroom automation system. QGoLive currently has direct integration with Burli and NewsBoss.
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Internet Connections
Q: What is the minimum Internet bandwidth required for QGoLive to work?
A: 64kbps connections should be sufficient. LTE is more than sufficient. 3G will usually work as well.
Q: Does this work on cellular data or WiFi?
A: Both. QGoLive works well on known WiFi networks and 4G. If choosing between public WiFi and cellular data at a remote, most people find 4G to be the best choice.
Q: Do any ports on my network need to be open to allow the QGoLive receiver to work?
A: Yes, port 1935 (tcp) and port 80 (http) need to be open for proper function. These ports are usually open on most networks.
Q: Is a static IP address required for the QGoLive receiver?
A: No, the receiver connects to a transversal server, so no static IP is required.